Frequently Asked Questions

We provide three main types of care: Live-in Care (24-hour support from a carer living with you), Visiting Home Care/Domiciliary Care (flexible home visits), and Extra Care Scheme Support (on-site care in retirement communities). All services are tailored to individual needs.

Care costs vary depending on the type of service, level of support needed, location, and hours required. Every person's care needs are unique, which is why we offer free care assessments to provide accurate quotes tailored to individual circumstances. Contact us for a personalized care plan and pricing.

Yes, all our carers are fully trained, DBS checked (enhanced disclosure), and reference checked. They have professional care qualifications and ongoing training in areas such as dementia care, medication management, and moving and handling. We're CQC registered and maintain the highest standards of care.

Yes, we match carers based on personality, interests, and care needs to ensure compatibility. You'll meet potential carers before care begins, and if the match isn't right, we'll find someone else. Building a trusting relationship is essential to quality care.

Yes, we have specialist dementia-trained carers who understand the unique needs of people living with dementia. They provide patient, compassionate support using person-centered approaches that maintain dignity and quality of life while supporting memory and cognitive function.

We can often arrange care within 24-48 hours for urgent situations, though we recommend allowing 3-5 days when possible to ensure the best carer match. For hospital discharge support, we work with NHS teams to coordinate timely care arrangements.

We provide care services nationwide across the United Kingdom. Whether you need live-in care, visiting home care, or extra care scheme support, we can arrange professional, compassionate care wherever you are. Contact us to discuss your specific location and care needs.